Terms of Service
Terms of Service
Last Updated: July 21, 2026
Overview
Welcome to Lumora Home™.
Throughout this website, the terms “we,” “us,” and “our” refer to Lumora Home™. We provide this website, online store, product information, checkout features, customer support, delivery-related services, and other services made available through our store.
Lumora Home™ offers thoughtfully selected furniture, lighting, storage solutions, seating, tables, bedroom furniture, decorative accessories, and other home living products designed to create comfortable and functional spaces.
By visiting our website, browsing our content, placing an order, submitting information, or using any part of our services, you agree to be bound by these Terms of Service and any additional policies referenced on our website, including our:
- Privacy Policy
- Your Privacy Choices page
- Shipping Policy
- Return & Refund Policy
- Other policies or notices displayed through our store
If you do not agree with these Terms, please do not access or use our website, purchase products, or use our services.
Important
These Terms apply to all visitors, customers, account holders, and other users of the Lumora Home™ website and online store.
1. Eligibility and Use of the Website
By using this website, you confirm that you are at least the age of majority in your state, province, country, or place of residence.
If you allow a minor dependent to access the website through a device or account controlled by you, you are responsible for supervising that use.
You agree to use our website only for lawful purposes and in accordance with these Terms.
When browsing our store, placing an order, creating an account, or contacting customer support, you may be asked to provide information such as:
- Your full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Delivery instructions
- Payment-related information
- Product and order details
You agree that all information you provide will be accurate, current, complete, and not misleading.
If customer account features are available, you are responsible for:
- Protecting your login credentials
- Maintaining the confidentiality of your password
- Restricting unauthorized access to your account
- Reviewing activity conducted through your account
- Contacting us if you believe your account has been accessed without permission
You may not use our website in a way that interferes with its operation, security, performance, or availability.
2. Product Information
We aim to present our furniture, lighting, storage, and home décor products as clearly and accurately as reasonably possible.
However, product appearance may vary because of:
- Screen brightness
- Device display settings
- Photography lighting
- Room lighting
- Production batches
- Material characteristics
- Manufacturing tolerances
- Hand-finished details
- Natural variations in wood, stone-style materials, fabrics, or finishes
Our products may include:
- Sofas and lounge seating
- Dining chairs and accent chairs
- Dining tables and coffee tables
- Bed frames and bedroom furniture
- Cabinets, shelves, and storage units
- Desks and side tables
- Floor lamps, table lamps, and lighting fixtures
- Rugs and textile accessories
- Mirrors and wall décor
- Decorative accessories
- Upholstered furniture
- Wooden, metal, glass, ceramic, or stone-style home products
Product descriptions, photographs, measurements, materials, finishes, specifications, assembly information, availability, packaging, and pricing may be updated without prior notice.
Customers are responsible for reviewing all available product information before placing an order.
This includes reviewing:
- Product measurements
- Materials
- Colors and finishes
- Assembly requirements
- Weight
- Care instructions
- Delivery requirements
- Intended use
- Room and doorway dimensions
We do not guarantee that every product will meet every customer’s personal expectations regarding color, texture, softness, firmness, comfort, size, appearance, or suitability beyond what is required by applicable law.
Reasonable differences in color, material pattern, grain, texture, finish, or dimensions are not automatically considered defects.
3. Product Measurements and Delivery Access
Furniture and home living products may require adequate access for delivery and placement.
Before ordering larger products, you are responsible for measuring:
- Doorways
- Hallways
- Elevators
- Staircases
- Building entrances
- Room access points
- The intended product location
You should also review the product dimensions shown on the product page.
We are not responsible for delivery difficulties caused by:
- Insufficient access
- Narrow entrances
- Restricted building rules
- Inaccurate customer measurements
- Missing elevator access
- Inaccessible stairways
- Incorrect delivery information
- Failure to arrange building access
If a product cannot be delivered because it does not fit through the available access route, additional delivery, return freight, handling, storage, or restocking costs may apply where permitted.
4. Orders and Order Acceptance
Placing an order through our website constitutes an offer to purchase products from Lumora Home™.
We reserve the right to accept, decline, limit, modify, hold, or cancel an order where reasonably necessary.
An order is not considered fully accepted until:
- Payment has been authorized
- Order information has been reviewed
- Product availability has been confirmed
- An order confirmation has been issued
An automated order confirmation only acknowledges that we received your order request. It does not guarantee product availability, shipment, or final acceptance.
An order may be delayed, adjusted, declined, or cancelled because of:
- Product unavailability
- Inventory errors
- Pricing errors
- Payment authorization issues
- Suspected fraud
- Billing discrepancies
- Incorrect address details
- Delivery limitations
- Quantity restrictions
- Duplicate orders
- Website or technical errors
- Supplier or fulfillment issues
- Circumstances outside our reasonable control
If an order must be modified or cancelled, we may contact you using the information provided during checkout.
All purchases are subject to the policies displayed on our website.
5. Pricing, Billing, and Payment Information
Unless otherwise stated, prices displayed on our website are shown in United States Dollars (USD).
Prices, promotions, discounts, product availability, shipping fees, and product listings may change at any time without prior notice.
The price charged for an accepted order will generally be the price displayed when the order was submitted, as reflected in the order confirmation.
Unless specifically stated otherwise, displayed product prices may not include:
- Shipping charges
- Delivery surcharges
- Freight charges
- Taxes
- Customs duties
- Import fees
- Brokerage fees
- Assembly charges
- Installation charges
- Governmental fees
By submitting an order, you confirm that:
- The payment information provided is accurate
- You are authorized to use the selected payment method
- The billing information is complete and correct
- The shipping information is complete and correct
- You authorize the applicable payment amount to be charged
- Charges associated with the order will be honored by your payment provider
Payments may be processed through third-party payment providers. Their own terms, privacy policies, verification procedures, and security practices may apply.
6. Promotions and Discount Codes
Promotional offers and discount codes may be subject to separate conditions.
Unless otherwise stated:
- Discount codes cannot be exchanged for cash
- Discounts may not be applied retroactively
- Only one promotional code may be permitted per order
- Certain products may be excluded
- Clearance or final-sale products may not qualify
- Promotions may have expiration dates
- Discounts may be limited by customer, product, location, or order value
- Promotional availability may end without notice
We reserve the right to cancel or restrict promotions where we reasonably believe there has been misuse, fraud, duplication, technical error, or violation of promotional conditions.
7. Shipping and Delivery
Shipping and delivery timeframes displayed on our website are estimates and are not guaranteed arrival dates.
Actual processing and delivery times may vary depending on:
- Product availability
- Warehouse location
- Product size or weight
- Destination
- Carrier route
- Freight scheduling
- Customs processing
- Weather
- Holidays
- Seasonal demand
- Regional service interruptions
- Failed delivery attempts
- Circumstances outside our control
Orders containing multiple products may be shipped in separate packages or delivered on different dates.
Some large or heavy products may require:
- Freight delivery
- Scheduled delivery
- Oversized parcel handling
- Customer availability
- Building access arrangements
- Carrier contact by telephone
Unless specifically included, delivery services do not automatically include:
- Assembly
- Installation
- Room-of-choice placement
- Removal of old furniture
- Packaging removal
- Special lifting services
- Stair carrying
- Electrical installation
Customers are responsible for providing accurate delivery details and a safe, accessible delivery location.
Please review our Shipping Policy for additional information about processing times, tracking, freight delivery, customs charges, damaged shipments, and delivery responsibilities.
8. Risk of Loss and Delivery Confirmation
Risk of loss or damage may pass to the customer after delivery to the designated shipping address, to the extent permitted by applicable law.
A shipment may be considered delivered when carrier tracking confirms delivery to:
- The shipping address
- A front door
- A porch
- A reception area
- A parcel locker
- A mailroom
- A building manager
- An authorized person
- Another location selected by the carrier
Customers are responsible for retrieving delivered products promptly and maintaining a secure delivery location.
Nothing in this section limits any rights that cannot be excluded under applicable consumer protection laws.
9. Returns, Refunds, and Product Concerns
Return, replacement, cancellation, and refund requests are handled according to our posted Return & Refund Policy.
Products must meet the applicable return requirements to qualify for return review.
Items may not qualify for return or refund if they have been:
- Used
- Assembled incorrectly
- Installed
- Modified
- Painted
- Repaired
- Washed
- Stained
- Damaged after delivery
- Exposed to smoke, pets, moisture, fragrance, or unsuitable storage
- Returned without authorization
- Returned without essential parts or accessories
If you receive a damaged, defective, missing, or incorrect product, contact us promptly and provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Close-up photographs of the affected area
- Photographs of the packaging
- Photographs of the shipping label
- A video where necessary to demonstrate the issue
Please retain all original packaging until the issue has been reviewed.
10. Assembly and Installation
Some products may require assembly or professional installation.
Customers are responsible for:
- Reviewing assembly instructions
- Using appropriate tools
- Following safety instructions
- Confirming that walls, ceilings, floors, or surfaces are suitable
- Seeking professional installation where necessary
- Ensuring electrical products are installed according to local requirements
We are not responsible for damage or injury resulting from:
- Incorrect assembly
- Improper installation
- Failure to follow instructions
- Use of unsuitable tools
- Unauthorized product modification
- Incorrect wall or ceiling mounting
- Electrical installation performed by an unqualified person
- Use of the product outside its intended purpose
Lighting fixtures and electrical products should be installed by a qualified professional where required.
11. Product Use and Care
Customers are responsible for using products safely and according to their intended purpose.
You should review available:
- Assembly instructions
- Weight limits
- Product warnings
- Care instructions
- Cleaning recommendations
- Installation guidance
- Usage restrictions
Furniture should be placed on stable and suitable surfaces.
Products should not be used in ways that exceed stated weight capacities, intended use, environmental limits, or safety instructions.
Wood, fabric, metal, glass, stone-style, ceramic, upholstered, and electrical products may require specific care.
Failure to follow appropriate care instructions may result in damage that is not considered a manufacturing defect.
12. Intellectual Property
All content made available through our website, including:
- Text
- Graphics
- Logos
- Icons
- Images
- Videos
- Product descriptions
- Product photography
- Page layouts
- Designs
- Branding
- Collection names
- Marketing materials
- Website code
- Visual elements
is owned by or licensed to Lumora Home™ and may be protected by copyright, trademark, design, and other intellectual property laws.
You may access and use our website only for personal, non-commercial purposes.
Without prior written permission, you may not:
- Copy website content
- Reproduce product images
- Republish descriptions
- Distribute store materials
- Modify protected content
- Use our branding commercially
- Create derivative materials
- Scrape or extract website data
- Display or transmit our content
- Use our content for competing commercial purposes
The name Lumora Home™, together with related logos, branding, product names, and visual identifiers, may constitute protected trademarks or commercial identifiers.
13. Optional Third-Party Tools and Services
Our website may provide access to tools, integrations, applications, or services operated by third parties.
These may include:
- Ecommerce platforms
- Payment processors
- Analytics providers
- Advertising tools
- Customer support systems
- Shipping carriers
- Tracking services
- Social media services
- Financing or payment services
- Product review platforms
We do not control all third-party tools and may provide access to them on an “as available” and “as is” basis, except where otherwise required by law.
Your use of a third-party service may be governed by the provider’s own terms, policies, and privacy practices.
14. Third-Party Links
Our website may contain links to external websites, applications, resources, or services operated by third parties.
These links are provided for convenience and informational purposes.
Lumora Home™ is not responsible for the:
- Availability
- Accuracy
- Content
- Security
- Privacy practices
- Products
- Services
- Terms
- Conduct
of third-party websites or services.
Accessing an external website is at your own discretion.
You should review the terms and privacy policies of third-party services before providing information or completing a transaction.
15. Ecommerce Infrastructure
Lumora Home™ may use third-party ecommerce infrastructure, including Shopify and related services, to host, support, operate, and process transactions through our store.
Although these providers may supply technical, hosting, payment, or transactional infrastructure, purchases made through this store are made directly from Lumora Home™.
To the extent permitted by law, infrastructure providers are not responsible for:
- Products offered through our store
- Product quality
- Order fulfillment
- Shipping concerns
- Return decisions
- Customer disputes
- Claims arising from purchases made from us
16. Privacy
Personal information collected through our website is handled according to our Privacy Policy and Your Privacy Choices page.
By using our website, you acknowledge that information may be processed by us and selected service providers where reasonably necessary to:
- Operate the store
- Process payments
- Fulfill orders
- Arrange delivery
- Provide customer support
- Prevent fraud
- Improve website performance
- Support analytics
- Provide advertising where permitted
17. Reviews, Feedback, and Customer Submissions
You may choose to submit:
- Reviews
- Ratings
- Photographs
- Videos
- Feedback
- Suggestions
- Questions
- Ideas
- Messages
- Other materials
By submitting content to us, you grant Lumora Home™ a non-exclusive, worldwide, royalty-free, transferable, and sublicensable right to use, reproduce, edit, adapt, publish, translate, display, distribute, and reference the submitted content for legitimate business, promotional, operational, and customer service purposes.
You confirm that submitted content:
- Is accurate to the best of your knowledge
- Does not violate another person’s rights
- Does not contain confidential information you are not authorized to share
- Is not unlawful, abusive, threatening, defamatory, obscene, misleading, or deceptive
- Does not contain malware or harmful code
- Does not infringe copyright, trademark, privacy, publicity, or other rights
We may remove, reject, edit, or decline content that we reasonably believe violates these Terms or applicable law.
We are not obligated to publish every submission.
18. Errors, Inaccuracies, and Omissions
Information on our website may occasionally contain:
- Typographical errors
- Incorrect pricing
- Outdated availability
- Inaccurate measurements
- Incorrect product descriptions
- Image errors
- Shipping inaccuracies
- Promotional mistakes
- Other omissions
We reserve the right to correct errors, update information, modify listings, and cancel or refuse affected orders at any time, including after an order has been submitted.
Where an error affects an order, we may contact you to provide available options.
19. Prohibited Conduct
You may not use our website or services:
- For an unlawful purpose
- To violate laws, regulations, or legal rights
- To infringe intellectual property rights
- To violate privacy or publicity rights
- To submit false or fraudulent information
- To impersonate another person or organization
- To interfere with website security
- To disrupt website operation
- To distribute malware, viruses, or harmful code
- To conduct phishing or spam activity
- To scrape, crawl, harvest, or misuse data
- To access restricted systems
- To test website vulnerabilities without authorization
- To misuse promotions or discount codes
- To place fraudulent orders
- To abuse chargeback or refund procedures
- To interfere with other customers
- To harm our business, customers, service providers, or operations
We reserve the right to restrict, suspend, or terminate website access when we reasonably believe these Terms have been violated.
20. Suspension or Termination
We may restrict, suspend, or terminate access to the website or services if:
- These Terms have been violated
- Fraudulent activity is suspected
- Payment activity creates unreasonable risk
- Website security is threatened
- Another user’s rights are affected
- Continued access may harm our operations or service providers
Suspension or termination does not affect obligations, payments, claims, or liabilities that arose before access was restricted.
21. Disclaimer of Warranties
To the fullest extent permitted by applicable law, our website, content, services, and products are provided on an “as is” and “as available” basis unless we expressly state otherwise in writing.
We do not guarantee that:
- The website will always be uninterrupted
- The website will always be error-free
- Every defect will be corrected immediately
- The website will be free from harmful components
- Products will meet every personal preference
- Every product will be suitable for every room, property, intended use, or customer
- Product colors will appear identical on every screen
- Delivery estimates will always be met
Except where prohibited by law, we disclaim applicable express or implied warranties, including warranties of:
- Merchantability
- Fitness for a particular purpose
- Title
- Durability
- Non-infringement
Some jurisdictions do not permit certain exclusions, so some limitations may not apply to you.
Nothing in these Terms excludes any warranty, guarantee, or consumer right that cannot legally be excluded.
22. Limitation of Liability
To the fullest extent permitted by law, Lumora Home™, together with its affiliates, contractors, service providers, agents, licensors, suppliers, and partners, will not be liable for indirect, incidental, punitive, special, exemplary, or consequential damages arising from or relating to:
- Use of the website
- Inability to use the website
- Products purchased through the website
- Shipping or delivery delays
- Carrier-related issues
- Incorrect assembly
- Improper installation
- Failure to follow product instructions
- Unauthorized product modification
- Improper product use
- Errors in website content
- Third-party services
- External links
- Loss of data
- Loss of profits
- Loss of business opportunity
- Property damage caused by improper use or installation
Where liability cannot legally be excluded, liability will be limited to the maximum extent permitted by applicable law.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
23. Indemnification
To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Lumora Home™, its affiliates, partners, officers, directors, employees, agents, contractors, suppliers, service providers, and licensors from claims, liabilities, damages, losses, and reasonable expenses arising from:
- Your violation of these Terms
- Your misuse of the website
- Your violation of applicable law
- Your infringement of another party’s rights
- Fraudulent information submitted by you
- Improper assembly or installation
- Unauthorized modification of a product
- Unsafe or unintended use of purchased products
This section does not apply where prohibited by law.
24. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted.
The remaining provisions will continue in full force and effect.
25. No Waiver and Entire Agreement
Our failure to enforce any provision of these Terms does not waive that provision or any other right.
These Terms, together with the policies and notices displayed on our website, constitute the entire agreement between you and Lumora Home™ regarding use of the website and purchase of products.
They replace prior communications, discussions, proposals, or understandings concerning the same subject.
26. Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written permission.
We may assign, transfer, or delegate our rights and obligations where permitted by law, including in connection with:
- A business transfer
- Corporate restructuring
- Merger
- Acquisition
- Sale of assets
- Change of service provider
27. Governing Law
These Terms and disputes arising from your use of the website or purchase of products will be governed by the laws applicable in the jurisdiction in which Lumora Home™ operates, without regard to conflict-of-law principles.
Where permitted by law, disputes may be brought before courts having jurisdiction over that location.
Nothing in this section removes consumer rights that apply mandatorily in your place of residence.
28. Headings
Section headings are included for convenience and organization only.
They do not limit, expand, or change the meaning of any provision.
29. Changes to These Terms
We may update, revise, or replace these Terms from time to time.
Updated Terms will be posted on this page with a revised Last Updated date.
You are encouraged to review this page periodically.
Continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.
Changes will not reduce rights already provided to you where doing so would violate applicable law.
30. Contact Information
If you have questions about these Terms of Service, please contact us:
Lumora Home™
Email: service@yflyschlife.com
When contacting us about an existing order, please include:
- Your order number
- The email address used at checkout
- A brief description of your question