Return & Refund Policy

Clear Support for Furniture and Home Décor Orders

At Lumora Home™, we want your shopping experience to feel clear, comfortable, and dependable. If something is not right with your order, this Return & Refund Policy explains how return requests, damaged-item claims, replacement reviews, cancellations, and refunds are handled.

Our collections may include sofas, lounge chairs, dining chairs, dining tables, coffee tables, bedside tables, dressers, cabinets, bookshelves, beds, lighting, rugs, storage furniture, decorative accessories, and other home furnishings.

Because these products may include wood, fabric, upholstery, metal, glass, ceramic, stone-style materials, lighting components, hardware, or oversized packaging, please carefully review the terms below before submitting a request.

Important

Please contact us before returning any product. Items returned without prior authorization may not be accepted, identified, or processed correctly.

1. Return Window

Lumora Home™ offers a 30-day return period beginning on the date your order is delivered.

To be eligible for return review, the following conditions generally apply:

• The product must be unused and free from signs of wear, stains, odors, scratches, dents, cracks, chips, pet hair, assembly damage, or customer-caused damage
• The product must be returned in the same condition in which it was received
• The item must not have been permanently installed, modified, painted, repaired, washed, or altered
• Original packaging, protective materials, tags, labels, manuals, hardware, accessories, and included components should be retained whenever possible
• Proof of purchase, such as an order confirmation or receipt, is required
• The return request must be submitted within 30 days of delivery
• The return must receive approval from our customer support team before it is shipped

Please inspect all products shortly after delivery. Contacting us promptly makes it easier to review shipping damage, missing parts, incorrect items, or product concerns.

2. How to Request a Return

To request a return, please contact our customer support team:

Email: service@yflyschlife.com

Please include the following information in your message:

• Your order number
• The email address used at checkout
• The name of the product you would like to return
• A clear explanation of the reason for your request
• Clear photographs of the complete product
• Close-up photographs of any damage, defect, incorrect finish, or affected area
• Photographs of the shipping carton, labels, and protective packaging when applicable
• Photographs of all included parts if something is missing or incorrect

Once your request has been reviewed and approved, we will provide the appropriate return instructions by email.

Do not send a product back before receiving written return authorization and return instructions from Lumora Home™.

3. Damaged, Defective, Missing, or Incorrect Items

Please inspect your order as soon as it is delivered.

Contact us promptly if your order:

• Arrives damaged
• Contains a visible manufacturing defect
• Is missing an included component
• Contains incorrect hardware
• Is a different product, color, size, finish, or model from what you ordered
• Has been damaged during shipping
• Cannot be assembled because of missing or defective parts

To help us review the issue efficiently, please provide:

• Your order number
• A clear description of the issue
• Photographs of the entire product
• Close-up photographs of the damaged or defective area
• Photographs of the shipping box and internal protective packaging
• Photographs of the shipping label
• Photographs of missing, incorrect, broken, or damaged parts
• A short video where movement, lighting, electrical, alignment, or assembly issues cannot be clearly shown in photographs

This information is particularly important for furniture, mirrors, lighting, glass items, stone-style surfaces, ceramic décor, wooden furniture, upholstered seating, storage units, and products containing multiple components.

Please keep the original packaging until your claim has been reviewed. Disposing of packaging before the review is completed may limit our ability to verify shipping damage.

4. Items That May Not Be Returned

Certain products may not qualify for return because of their condition, use, customization, installation, or product category.

Return requests may be declined for:

• Products that have been used, assembled incorrectly, installed, modified, repaired, painted, stained, washed, or altered
• Furniture showing stains, odors, pet hair, wear, fabric damage, scratches, dents, chips, cracks, water marks, heat marks, or customer-caused damage
• Products damaged during assembly or installation
• Products returned without required hardware, legs, cushions, drawers, shelves, glass panels, power cords, lampshades, screws, brackets, manuals, or accessories
• Upholstered products that show signs of use or exposure to smoke, pets, moisture, fragrance, or unsuitable storage conditions
• Mattresses, bedding, pillows, or other hygiene-sensitive products after they have been opened or used, where applicable
• Lighting fixtures that have been permanently installed, wired, modified, or damaged during installation
• Mirrors, glass, ceramic, stone-style, or fragile products returned without suitable protective packaging
• Made-to-order, personalized, customized, or specially configured products
• Clearance, final-sale, discontinued, or promotional items identified as non-returnable
• Gift cards
• Items returned without prior authorization
• Items sent to an address not provided by our support team
• Return requests submitted after the applicable return period
• Products damaged because of improper care, misuse, environmental conditions, or failure to follow provided instructions

Original shipping and delivery charges are generally non-refundable unless the return results from an approved damaged, defective, missing, or incorrect-item claim.

If you are uncertain whether your product qualifies for return, contact us before shipping or disposing of any item.

5. Oversized Furniture and Freight Deliveries

Some furniture and home products may be shipped through oversized-parcel, freight, white-glove, or specialized delivery services.

For these orders:

• Return arrangements must be approved in advance
• The product may need to be disassembled and repackaged safely
• Original cartons, pallets, protective materials, and packaging may be required
• Pickup availability may depend on your delivery location
• Return freight costs may be deducted from the refund when the return is not caused by an approved product or delivery issue
• Additional charges may apply if the product cannot be collected safely because it has been installed, altered, moved to a different address, or discarded from its original packaging

Please do not refuse a delivery solely because you have changed your mind. Unauthorized delivery refusals may result in return freight, storage, redelivery, or handling charges being deducted from any approved refund.

If the package is visibly damaged at delivery, photograph the packaging before it is opened and note the damage with the delivery provider where possible.

6. Exchanges and Replacement Reviews

Lumora Home™ does not guarantee direct exchanges for every product.

In many cases, the most efficient option is to complete an approved return for the original item and place a separate order for the preferred product.

If your product arrives damaged, defective, incomplete, or incorrect, our team may review the matter for one or more of the following solutions:

• Replacement parts
• Replacement hardware
• A replacement product
• A partial refund
• A full refund
• Another reasonable resolution based on the circumstances

The appropriate solution depends on product availability, the nature of the issue, the condition of the item, your location, and the information provided during the review.

Replacement products and parts remain subject to availability.

7. European Union 14-Day Withdrawal Right

If an eligible order is delivered to a country within the European Union, you may have a legal right to cancel or return the purchase within 14 days of delivery without providing a reason, where required by applicable law.

To qualify under this right:

• The withdrawal request must be submitted within the legally required period
• The product must be unused and handled only as reasonably necessary to inspect it
• The product must be returned in its original condition
• Original packaging and protective materials should be included whenever possible
• All accessories, hardware, manuals, and included parts must be returned
• Proof of purchase is required

You may be responsible for return shipping costs unless otherwise required by applicable law or the return results from an approved damaged, defective, or incorrect-item issue.

This statutory right applies only where required by law and operates separately from our standard 30-day return policy.

8. Refund Process

After an authorized return is delivered to the approved return location, the product will be inspected.

We will review:

• The condition of the product
• Whether all parts and accessories were returned
• Whether the item shows signs of use, installation, modification, or customer-caused damage
• Whether the return matches the authorization provided
• Whether the packaging was adequate for safe return transportation

If the refund is approved:

• The refund will be issued to the original payment method used for the order
• Please allow up to 10 business days for the refund to be processed after approval
• Your bank, card issuer, or payment provider may require additional time to post the funds to your account
• Original shipping, delivery, assembly, installation, handling, and return shipping charges may be excluded unless otherwise approved

If more than 15 business days have passed since your refund was approved and the funds have not appeared, contact us at:

service@yflyschlife.com

9. Partial or Declined Refunds

A refund may be reduced or declined when a returned product does not meet the required return conditions.

This may apply when:

• The product has been used
• The product was damaged after delivery
• The product was assembled, installed, modified, or altered
• Components, accessories, cushions, shelves, drawers, hardware, or manuals are missing
• The return was submitted after the return period
• The item was returned without authorization
• The product was sent to an incorrect or unauthorized address
• The product was inadequately packaged
• The product was damaged during return transportation because of insufficient packaging
• The returned item does not match the product included in the approved request
• The product has lost value because of handling beyond what is reasonably necessary to inspect it

Fragile, upholstered, wooden, glass, ceramic, mirrored, lighting, and stone-style products must be packaged carefully to prevent damage during return transportation.

10. Return Shipping

If a return is approved, our support team will provide return instructions.

Please note:

• Products must only be returned after authorization from Lumora Home™
• The authorized return address may differ from the original shipping address
• A prepaid return label may be provided in certain approved cases
• In other cases, the customer may be responsible for return shipping or freight costs
• Return shipping is generally non-refundable when the return is based on preference, size, color, style, or change of mind
• Return shipping may be covered when the return results from an approved damaged, defective, missing, or incorrect-item issue
• Oversized products may require a scheduled carrier pickup
• Customers should retain return receipts and tracking details until the return is completed
• Products must be packaged securely using suitable protective materials

Lumora Home™ is not responsible for unauthorized return packages or products that are lost, delayed, misdelivered, refused, or damaged during return transportation because of inadequate packaging or incorrect shipping information.

11. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

If the order has not yet entered processing, production, packing, or shipment, we will make a reasonable effort to assist.

Cancellation may no longer be available once:

• The order has entered processing
• A customized or made-to-order product has entered production
• The product has been packed
• A shipping label has been created
• The order has been transferred to a carrier
• A freight or delivery appointment has been arranged

Submitting a cancellation request does not guarantee that the order can be stopped.

If cancellation is no longer possible, you may need to wait for delivery and submit a return request under this policy.

12. Changes to Orders and Delivery Information

Customers are responsible for reviewing product selections, quantities, dimensions, colors, finishes, shipping addresses, and contact information before completing checkout.

Contact us immediately if you need to correct an order or delivery address.

Once an order has entered processing or shipment:

• Product changes may no longer be available
• Address changes may not be possible
• Carrier redirection charges may apply
• Additional shipping or handling charges may be required
• We cannot guarantee that a carrier will successfully redirect the shipment

Lumora Home™ is not responsible for delivery issues caused by incomplete or incorrect information provided at checkout.

13. Product Measurements, Materials, and Color Variations

Customers should carefully review product descriptions, measurements, materials, finishes, and care information before ordering.

Natural and manufactured materials may display reasonable variations, including:

• Wood grain and tone variations
• Stone-style pattern variations
• Fabric texture or weave differences
• Minor color variation between production batches
• Differences caused by screen brightness or display settings
• Hand-finished or handcrafted characteristics
• Natural knots, markings, or texture differences
• Minor measurement tolerances

Reasonable variations that are normal for the material or manufacturing process are not automatically considered defects.

Please measure doorways, elevators, hallways, staircases, and the intended placement area before ordering oversized furniture.

A product that cannot fit into the customer’s property or intended room may be treated as a preference-based return and may be subject to delivery, return freight, handling, or restocking costs where permitted.

14. Contact Information

For help with a return, refund, damaged product, missing component, replacement review, delivery concern, or cancellation request, please contact us:

Lumora Home™

Email: service@yflyschlife.com

For faster assistance, please include your order number and the email address used at checkout when contacting us about an existing purchase.

Thank You for Shopping With Lumora Home™

We appreciate your trust and will make every reasonable effort to keep return, replacement, and refund reviews clear, fair, and dependable.