Shipping Policy

Clear Delivery Guidance for Furniture and Home Living Essentials

At Lumora Home™, we understand that receiving your order is an important part of the shopping experience. Whether you are purchasing a sofa, lounge chair, dining chair, dining table, coffee table, bedside table, dresser, cabinet, bookshelf, bed, lamp, rug, or decorative home accessory, we aim to make the shipping process clear, dependable, and easy to follow.

This Shipping Policy explains how orders are reviewed, prepared, shipped, tracked, and delivered after purchase.

Shipping Overview

Orders are prepared with care, and tracking information is provided when available. Processing and delivery times may vary depending on the destination, product size, packaging requirements, carrier route, warehouse location, and selected fulfillment method.

Our Fulfillment Approach

Lumora Home™ offers thoughtfully designed furniture, lighting, storage, and home décor products for comfortable everyday living.

To support flexible order handling and maintain a wider product selection, some products may be shipped from carefully selected fulfillment partners, supplier warehouses, or specialized furniture distribution facilities.

This approach helps us:

• Offer a broader selection of furniture and home décor
• Maintain fair and accessible pricing
• Reduce unnecessary inventory handling and storage
• Match products with suitable packaging and delivery services
• Support oversized and specialty-item fulfillment
• Keep order preparation flexible during periods of increased demand

Products included in the same order may be stored at different facilities and may therefore be shipped separately.

1. Order Processing and Shipping Cost

Every order is reviewed and prepared before shipment.

Processing time allows our team or fulfillment partners to:

• Confirm order and delivery details
• Review product availability
• Prepare suitable protective packaging
• Complete warehouse handling
• Arrange parcel, oversized-item, or freight transportation
• Transfer the shipment to the appropriate carrier

Standard Processing Time

Please allow 2–4 business days for order review, packaging, and dispatch preparation.

Business days generally do not include weekends or public holidays.

Busy Periods

During holidays, promotional events, new collection launches, warehouse transitions, or periods of unusually high order volume, processing may take up to 5 business days.

Made-to-order, customized, oversized, or specialty furniture may require additional preparation time. Where applicable, estimated preparation details may be displayed on the product page or communicated by email.

Shipping Fee

Lumora Home™ currently charges a flat shipping rate of $5.99 per order.

The applicable shipping fee will be displayed at checkout before the order is completed.

Certain oversized, freight, remote-area, or specialized delivery orders may require an additional delivery charge where clearly disclosed during checkout or communicated before shipment.

2. Estimated Delivery Time

Delivery times depend on the destination, product type, package size, carrier route, warehouse location, and selected delivery method.

Estimated delivery times after dispatch are:

• United States: 10–15 business days
• Canada, United Kingdom, and Australia: 11–16 business days
• Other international destinations: 15–20 business days

These timeframes are estimates and are not guaranteed delivery dates.

Delivery may take longer because of:

• Carrier delays
• Freight scheduling
• Customs inspections
• Severe weather
• Public holidays
• Seasonal demand
• Regional service interruptions
• Remote delivery locations
• Incorrect or incomplete address details
• Oversized-product handling requirements
• Failed delivery attempts
• Circumstances outside our reasonable control

The total delivery period includes separate processing and transportation stages. Processing time should be added to the estimated shipping time when calculating an approximate arrival date.

3. Oversized Furniture and Freight Delivery

Certain furniture products may be too large or heavy for standard parcel delivery.

These products may be transported through:

• Oversized parcel carriers
• Freight carriers
• Scheduled residential delivery services
• Specialized furniture delivery providers
• Local final-mile delivery partners

Oversized or freight deliveries may require the carrier to contact you before delivery.

Customers should ensure that:

• The telephone number provided at checkout is accurate
• Someone is available to receive the shipment where required
• The delivery location is accessible
• Doorways, elevators, stairways, hallways, and entry areas are suitable for the product
• Building access requirements are arranged in advance
• Any necessary delivery appointments are confirmed promptly

Unless specifically stated otherwise, standard delivery may not include:

• Room-of-choice placement
• Assembly
• Installation
• Removal of old furniture
• Removal of shipping cartons or packaging
• Delivery above the ground floor without suitable access
• Special lifting equipment
• Stair carry services

Additional carrier charges may apply for missed appointments, redelivery, restricted access, address changes, storage, or special handling.

4. Tracking Information

Once your order has been shipped, a shipping confirmation will be sent to the email address provided at checkout.

The confirmation will include tracking information when available.

Please keep in mind:

• Tracking may take 1–3 business days to update after shipment confirmation
• A tracking number may initially show limited information
• Tracking updates may pause while a package moves between facilities
• International shipments may not display every transfer or customs scan
• Freight shipments may use appointment updates instead of standard parcel tracking
• Separate packages may have different tracking numbers and delivery dates

A temporary pause in tracking does not necessarily mean the shipment has been lost.

If tracking has not updated for an extended period, contact the carrier or our support team for assistance.

5. Multiple Packages and Separate Deliveries

Some orders may be delivered in multiple packages.

This may happen when:

• Products are stored at different fulfillment locations
• Items have different dimensions or weights
• Furniture requires separate cartons
• Hardware, cushions, glass panels, lampshades, or accessories are packaged separately
• Different carriers are required
• One product becomes ready for shipment before another

For example, a dining table and dining chairs may arrive separately. A bed frame may also arrive in multiple numbered cartons containing different components.

Each package may have its own tracking number and estimated delivery date.

Receiving only part of an order does not necessarily mean that other items are missing. Please review all tracking information before submitting a missing-item request.

6. Customs, Duties, and Import Charges

International customs rules and import requirements vary by destination.

Orders may be shipped on a duties-unpaid basis unless otherwise stated during checkout.

This means:

• Customs duties may be charged by the destination country
• Import taxes or value-added taxes may apply
• Local brokerage, clearance, or handling fees may be charged
• The customer is responsible for applicable import charges
• Customs authorities determine the amount of any charges
• Customs inspections may extend the delivery timeline

Lumora Home™ does not control customs decisions, import charges, or customs-processing times.

Customers should review local import requirements before placing an international order, particularly for furniture, wooden products, electrical lighting, or products made from regulated natural materials.

Failure to pay required customs or import charges may result in the shipment being delayed, refused, returned, or disposed of according to local procedures.

Any return, storage, customs, carrier, or handling costs resulting from an unpaid or refused international shipment may be deducted from an approved refund where permitted.

7. Address Changes and Order Cancellations

Orders may begin processing shortly after they are placed.

Please contact us as soon as possible if you need to:

• Correct a shipping address
• Update a telephone number
• Change delivery information
• Request an order cancellation

Address-change or cancellation requests should be submitted within 12 hours of placing the order.

Contact Email: service@yflyschlife.com

Submitting a request does not guarantee that an order can be modified or cancelled.

Once an order has entered processing, production, packing, freight booking, dispatch preparation, or shipment, changes may no longer be available.

After shipment:

• Address changes may require carrier approval
• Delivery redirection may not be possible
• Additional carrier charges may apply
• Delivery delays may occur
• The shipment may need to be returned before a replacement order can be arranged

Customers are responsible for reviewing all order and delivery details before completing checkout.

8. Damaged Orders

Please inspect the package and product shortly after delivery.

This is especially important for:

• Furniture
• Lighting
• Mirrors
• Glass products
• Ceramic décor
• Stone-style surfaces
• Wooden furniture
• Upholstered seating
• Products containing multiple panels or hardware components

If the outer packaging shows visible damage at delivery, please photograph it before opening the package.

Where possible:

• Note visible damage with the delivery carrier
• Keep all packaging and protective materials
• Do not discard damaged components
• Do not assemble or install a visibly damaged product before contacting us

Please email us within 72 hours of delivery if the product arrives damaged.

Include:

• Your order number
• The email address used at checkout
• A clear description of the issue
• Photographs of the complete product
• Close-up photographs of the damaged area
• Photographs of the outer carton
• Photographs of internal protective packaging
• A photograph of the shipping label
• Photographs of broken, missing, or incorrect components
• A short video when the problem cannot be clearly shown in photographs

After reviewing the information, we may provide an appropriate resolution, such as replacement parts, a replacement product, a partial refund, or another reasonable solution.

9. Missing or Incorrect Items

Contact us promptly if:

• A product is missing from the shipment
• The wrong product was delivered
• The color, size, finish, or model differs from the order
• Hardware or components are missing
• Only part of a multi-carton product was delivered
• A package is marked delivered but cannot be located

Before contacting us, please:

• Review all tracking numbers
• Check whether the order was divided into multiple packages
• Inspect the delivery area
• Ask household members or building staff
• Check with nearby neighbors where appropriate
• Confirm the shipping address entered at checkout
• Contact the carrier for delivery details

For multi-carton furniture, please check package labels for carton numbering such as 1 of 2, 2 of 2, or similar markings.

10. Lost Packages

A package is not considered lost solely because tracking has temporarily stopped updating.

Carrier scans may be delayed while a shipment:

• Moves between distribution facilities
• Passes through customs
• Transfers to a local delivery provider
• Waits for a scheduled freight appointment
• Travels through a region with limited tracking coverage

If the carrier confirms that a package has been lost in transit, we will review the shipment and determine an appropriate solution.

Depending on the circumstances and product availability, this may include:

• A replacement shipment
• Replacement components
• A refund
• Additional carrier investigation

Claims may require information or documentation from the customer before they can be completed.

11. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate delivery information during checkout.

This includes:

• Full recipient name
• Street address
• Apartment, suite, or unit number
• City
• State, province, or region
• Postal or ZIP code
• Country
• Telephone number
• Any necessary building or delivery instructions

Lumora Home™ is not responsible for delays, failed deliveries, misdelivery, returned shipments, or additional carrier charges caused by incorrect, incomplete, outdated, or inaccessible delivery information provided by the customer.

If a package is returned because of:

• An incorrect address
• An incomplete address
• An unavailable recipient
• A failed delivery appointment
• Refusal of delivery
• An unclaimed package
• Unpaid customs charges
• Restricted property access

Additional shipping, handling, freight, storage, or redelivery charges may apply.

12. Delivery Access and Product Measurements

Before ordering large furniture, customers should review the product dimensions and measure:

• Doorways
• Hallways
• Staircases
• Elevators
• Building entrances
• Room access points
• The intended placement area

Customers are responsible for ensuring that the product can safely enter the delivery location.

A product that cannot be delivered because of insufficient access, restricted building rules, unsuitable entry dimensions, or missing access arrangements may be returned to the carrier.

In such cases, return freight, failed-delivery, storage, handling, or redelivery charges may be deducted from any approved refund where permitted.

13. Delivery Confirmation and Package Security

A shipment may be considered delivered when carrier tracking confirms delivery to:

• The shipping address
• A front door or porch
• A reception area
• A mailroom
• A parcel locker
• A building manager
• An authorized person
• Another secure location selected by the carrier

Customers are responsible for providing a safe delivery location and retrieving delivered packages promptly.

Lumora Home™ is not responsible for packages that are lost or stolen after confirmed delivery unless required by applicable law.

If tracking shows delivered but you cannot locate the package, contact the carrier promptly and notify our support team with your order details.

14. Delivery Delays Beyond Our Control

Although we aim to provide dependable delivery estimates, certain events may delay transportation or delivery.

These may include:

• Severe weather
• Natural disasters
• Carrier disruptions
• Customs inspections
• Port congestion
• Transportation shortages
• Labor disruptions
• Public emergencies
• Regional restrictions
• Holiday volume
• Freight appointment availability
• Government actions
• Other circumstances outside our reasonable control

We will provide available information and reasonable support, but estimated delivery dates cannot be guaranteed.

15. Refused and Unclaimed Shipments

Please contact us before refusing a shipment.

Unauthorized refusal may result in:

• Return freight charges
• Carrier handling fees
• Storage charges
• Customs fees
• Redelivery costs
• Delays in refund review

A refund cannot be completed until the returned shipment has been received, identified, and inspected.

Products returned because they were refused or unclaimed may be subject to deductions for shipping, freight, storage, customs, and handling costs where permitted.

16. Contact Us

For questions about order processing, shipment status, delivery timing, tracking updates, damaged packages, missing items, freight delivery, or address changes, please contact us:

Lumora Home™

Email: service@yflyschlife.com

For faster assistance, please include:

• Your order number
• The email address used at checkout
• The product name
• The tracking number, where available
• A brief description of the shipping concern
• Relevant photographs when the shipment or product is damaged

Thank You for Shopping With Lumora Home™

We appreciate your trust and are committed to making the delivery of your furniture and home living products as clear, secure, and dependable as possible.